FAQ

Check-in is at 4:00 PM and check-out is at 10:00 AM. We use contactless self-check-in with keyless entry systems for your convenience. You'll receive detailed instructions with access codes 24 hours before arrival. Early check-in or late check-out may be available upon request, subject to availability.

Parking details vary by property and are clearly listed in each property description. Most of our properties include free on-site parking with space for 1-5 vehicles. Specific parking instructions are included in your check-in details.

Pet policies vary by property. Some of our properties welcome pets with prior approval and a pet fee, while others are strictly pet-free to accommodate guests with allergies. Each property listing clearly indicates whether pets are allowed. If you're traveling with a pet, please contact us before booking to confirm availability and discuss any restrictions.

All properties include fresh linens, towels, basic toiletries, kitchen essentials (cookware, dishes, utensils), WiFi, and streaming-capable TVs. Most kitchens are stocked with coffee, tea, basic spices, and cooking oil. We provide a starter supply of paper products, dish soap, and laundry detergent. Specific amenities like hot tubs, pools, or game rooms are listed in each property description.

Cancellation policies vary by property and are clearly stated at the time of booking. Most properties offer flexible cancellation up to 30 days before check-in for a full refund. Cancellations made closer to the check-in date may incur partial charges. We recommend purchasing travel insurance for added protection against unexpected changes to your plans.

We provide 24/7 guest support throughout your stay. You'll receive our contact information in your check-in email, including phone numbers and messaging options through your booking platform. For non-urgent questions, messaging is preferred and typically receives responses within 30 minutes. For emergencies, we have a dedicated phone line available around the clock.

Absolutely! Every property undergoes professional cleaning between guests using our detailed cleaning checklist. All linens are freshly laundered, surfaces are sanitized, and supplies are restocked. We also conduct a thorough inspection to ensure everything is in perfect condition for your arrival. Cleanliness and guest comfort are our top priorities.

Yes! Each property includes a detailed digital guidebook with our favorite local recommendations for restaurants, cafes, attractions, hiking trails, and hidden gems. We curate these based on guest feedback and our local knowledge. We're also happy to provide personalized suggestions based on your interests—just ask!